Raise a RETURN/REFUND request to support@liamsons.com if the delivered
product qualifies for the below reasons:
If the product is physically damaged in the transit
If the product such as equipment/accessories/instruments has any
accessories/parts missing from the original package
If the product such as drugs specific to consumables are closer to expiry
date(If shelf life is less than a month)
If the product received is a wrong order
PROCESS FOR RETURN/REFUND REQUEST:
Raise a RETURN/REFUND request to support@liamsons.com with all the below details as a
proof:
Photos/videos of the product showing the defect from various angles and should
be clear enough to identify
Photos of Shipping labels with order number
Photos of Invoice sent at the time of purchase
One of our Liamsons customer representative will go through the request in
details and get back to customer if needed more clarification. All the details
related to replacement/refund request needs to be provided to the Liamsons
customer representative inorder to get the request approved
For more details, Liamsons customer representative will reach out to customer
via phone/email/whatsapp before approving. If it is a valid request for
RETURN/REFUND then it will be routed to Manager's approval. After Approval from
manager, a return request will be initiated to collect the delivered package
within 4 to 5 days.
Post return of the package received by Liamsons quality team, it will go through
first level of quality check inspection by Liamsons quality check team and then
it is routed to Quality teams manager approval for replacement request
initiation which will take about 5 days to approve.